1. Return Window
Customers can request a return within 7 days from the date of delivery.
- Please ensure that only the product(s) for which the return request has been raised are handed over during pickup.
2. Eligibility For Return
To qualify for a return, the product must meet all the following conditions:
- The product must be unused, unwashed, and undamaged.
- Trial is allowed only for checking fit and size.
- All original tags, stickers, labels, packaging, and accessories must remain attached and intact.
- The product should not contain stains, perfume smell, marks, scratches, or signs of usage.
- The product must match the original order details including Product Image, Color, Size, Brand Tag, SKU / Style ID, and Packaging Condition.
3. Important Return Guidelines
- Any damaged, defective, missing, or incorrect product must be reported within 24–48 hours after delivery.
- Pickup details will be shared through SMS or email on your registered contact information.
- Customers are requested not to hand over products without a valid pickup confirmation or pickup slip.
- Once the product is packed and sealed, customers are advised to click images of the package for future reference.
4. Quality Check (QC) Policy
All returned products undergo a strict Quality Check (QC) process during pickup and warehouse verification.
The return request will be rejected if:
- Tags are removed
- Stickers are damaged
- Product is worn or used
- Product is washed
- Product is damaged
- Product does not match the original order details
Once a return request is rejected during QC verification, the same request cannot be raised again.
5. Refund Policy
- Refunds will be initiated within 2–3 working days after the returned product is received and successfully passes quality inspection.
- For prepaid orders, refunds will be credited to the original payment method within 3–5 business days.
- For COD orders, customers may be requested to share valid bank account details for refund processing.
6. Payment Related Issues
If you face any payment-related issues such as:
- Amount deducted but order not confirmed
- Failed transaction
- Duplicate payment
- Refund delay
- Payment gateway errors
Please contact our customer support team with:
- Order ID
- Transaction ID
- Payment screenshot
Our support team will verify and resolve the issue within 5–7 working days.
Once payment verification is completed successfully, the refund amount will be credited back to the original payment method within the applicable banking timeline.